Shipping & Payments
FREE SHIPPING FOR USA CUSTOMERS!
We don't know if you have ever been to the Big Island, but if you ever come for a visit you will notice that Hawaiian time is a bit slower that normal time.
However, we try to be as fast as we can when it comes to shipping your product to you.
We always have ACRB & Kukui in stock, it might not always be dry enough to ship though, and therefore might take up to a week to ship out depending on the weather. (contrary to popular belief, the sun doesn't always shine in paradise, we actually have a lot of rain here) If you are in a hurry we would recommend ordering shredded bark as powdered roots always takes longer and gets tangled up in the backorder universe.
The longest it should take for your product to ship out from the moment payment is received is 10 business days, however we always try to ship it out within 5 business days and if we can the next day.
If you are not satisfied with your product let us know and we will gladly replace it, we are not perfect and sometimes mistakes happen. You have 30 days from when the item was shipped to let us know that you are not happy with your product
So the powers that be decided to classify ACRB as a Nutraceutical product (regulated as a dietary supplement and food additive by the FDA) which is causing a lot of headaches for us an other vendors as normal payment processors don't want to sign us up due to this new classification.
We do however have alternative payment methods, if you are too scared to try bitcoin, select the invoice via email button for credit card payments, or the P@y...p@ll button at checkout, and we will email you an invoice.
If you would like to try out bitcoin, here is an easy way to do it:
- Install the cash.me app,
- hook it up to your debit card,
- buy some bitcoin instantly,
- transfer it to a bitcoin wallet (mycelium is a great wallet for anonymity, but transactions are a bit slow)
- then select go coin or bitpay at checkout on our website and pay with the bitcoin in your bitcoin wallet.
Due to the volatility of the bitcoin market we would recommend buying the bitcoin right before buying ACRB from us, that way you don't loose any value.
The dry season is supposed to be between April & October, hurricane season is usually between June & November and then the wet season is supposed to be between November & March. Lately, probably due to the effects of climate change, rising ocean temperatures and El Niño, it seems like we have just been having a wet season the past couple of years and almost can't remember the last time we had a dry season. We prefer drying our roots in the sun, so the reason why it might take longer for your item to ship is because of the unusual weather and we are waiting on a couple of days of sunshine.